Contact

Talk to a human.

Questions about a product, an order, a warranty claim, or buying in volume for your crew? One address:

Email

contact@janaa.co. We reply within 2 hours, Monday to Friday.

Orders, delivery & returns

All US orders are sold and shipped through Amazon.com. Delivery dates, tracking and 30-day returns are handled directly in your Amazon account. For anything the Amazon flow cannot solve, email us.

Warranty claims

Email contact@janaa.co with your Amazon order ID and a photo of the issue. JAX3 tents: 5-year frame, 2-year fabric. CX5 covers: lifetime warranty.